FAQs
General FAQ's
How can I contact HalStoneEssentials Team?
You can email us at info@HalStoneEssentials.com where our customer service team will be happy to help you with whatever you need!
What forms of payment do you accept ?
We accept all major credit cards, PayPal, Apple Pay and more.
Are your products authentic ?
Yes, all of our products are authentic and sourced from reputable manufacturers and suppliers.
Can I make a change to my order after it has been placed ?
In most cases, we are unable to make changes to an order after it has been placed. However, please contact our customer service team if you need assistance maybe if is the same day we can try to make changes.
What is your refund policy ?
All sales are final and non-refundable. However, if you receive a damaged or defective product, we will gladly exchange it for a new one at no additional cost to you. Please contact our customer service team for assistance.
Shipping FAQ's
How do I track my order ?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the track order page.
How long will it take to receive my order ?
Delivery times will vary depending on your location and the shipping method selected. Please refer to the shipping information provided at checkout for estimated delivery times.
Where do you ship from?
We ship from USA